Location: In office at The BBS Agency, downtown Fond du Lac
Hours: Monday–Friday, 9:00 AM – 3:00 PM (30 hours per week)
About The BBS Agency
The BBS Agency is a digital marketing and web development agency specializing in WordPress, WooCommerce, SEO, and conversion-focused strategies. We help businesses streamline operations, increase visibility, and grow through intelligent design and marketing solutions. We also provide support services on behalf of our clients membership websites.
Position Summary
We’re looking for a dependable and detail-oriented Customer Support Specialist & Office Assistant to join our team part-time. This role is ideal for someone who enjoys helping others, thrives in a dynamic work environment, and is comfortable handling a mix of customer support and administrative responsibilities.
Key Responsibilities
Customer Support (Client Membership Websites)
- Respond to customer inquiries via email or support ticketing systems
- Assist users with password resets, login issues, and account access
- Assist users with membership specific questions
- Troubleshoot basic customer issues and escalate technical requests as needed
- Provide friendly, clear, and professional support to members and clients
Office & Administrative Support
- Assist with billing, invoicing, and accounts receivable
- Perform general administrative duties (data entry, document prep, etc.)
- Run errands and coordinate office supplies or tasks
- Conduct online research for internal projects
- Provide social media support (posting, scheduling, engagement)
Qualifications
- Previous experience in customer support, admin, or office assistant roles preferred
- Must be reliable, friendly and self-motivated
- Strong written and verbal communication skills are essential
- Detail-oriented and highly organized
- Tech savvy & a quick learner
- Comfortable using Google Workspace (Docs, Sheets, Gmail) and basic CRM or billing tools
- Ability to multitask and adapt in a fast-paced environment
- A friendly, can-do attitude with a customer-first mindset
- Reliable transportation
- Experience with WordPress and ChatGPT (or other AI Tools) is a bonus
Benefits
- Flexible, daytime hours
- Opportunity to grow into a larger role within the agency
- Learn about how websites, CMS, digital marketing, social media, and SEO
- Work with AI tools daily
- Direct impact on day-to-day operations and customer experience
- Supportive team environment
This position has been filled.
